Shipping Policy

At Neelie Collection, we are dedicated to upholding our eco ethos by minimizing waste and reducing our environmental footprint. As part of this commitment, please note the following shipping information:

Processing and Delivery Time:
- Orders placed with Neelie Collection typically require up to up to 2-5 business days to process orders. After that, depending on the country of shipping address, shipping can take between 5-14 business days. This allows us to ensure that each item is carefully prepared and packaged with attention to detail.

Shipping Methods:
- Once your order has been processed, it will be shipped via Royal Mail. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

International Shipping:
- We currently offer international shipping to select countries. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking:
- Track the status of your order by using the tracking information provided in your shipping confirmation email. If you have any questions about your shipment, feel free to contact our customer support team.

Shipping Restrictions:
- We regret to inform you that we are unable to ship to P.O. boxes or APO/FPO addresses at this time. Additionally, there may be certain regions where we are unable to offer shipping due to logistical constraints.

Contact Us:
- If you have any further questions or concerns about shipping, please reach out to our friendly customer support team at neeliecollection@gmail.com. We are here to assist you with any inquiries you may have.

Thank you for choosing Neelie Collection for your eco-conscious shopping needs. We appreciate your support in our mission to create a more sustainable future.